Welcome to Diamond Registry’s FAQ page, where you’ll find answers to the most common questions from our clients about our products, services, and policies.
With over six decades of experience in the diamond and jewelry industry, we’ve gathered a wealth of knowledge that we’re excited to share.
Besides the following questions, you can bring up anything directly with our diamond expert at +1-917-539-9007
About Our Services
What services does Diamond Registry offer?
Since 1961, Diamond Registry has provided expert consultation services in diamonds and jewelry, including appraisals, custom designs, and sourcing of high-quality gemstones and precious metals. Our team of certified gemologists and experienced professionals is dedicated to helping you make informed decisions and find the perfect piece for your needs.
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How do I get in touch with a Diamond Registry expert?
You can contact Diamond Registry through our website’s contact form, via email at [email protected], or by calling our customer service hotline at +1-917-539-9007.
Our friendly and knowledgeable staff is available to answer your questions and schedule a consultation at your convenience.
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Consultation and Appraisal Services
What can I expect during a consultation with Diamond Registry?
During a consultation, our experts will discuss your needs, provide personalized advice, and offer professional insights on diamonds and jewelry based on your preferences and budget. We take the time to understand your unique requirements and guide you through the process of selecting the perfect diamond or jewelry piece.
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How do Diamond Registry’s appraisal services work?
Our certified gemologists will thoroughly examine your jewelry and provide a detailed appraisal report, including the current market value, authenticity, and quality of the pieces. With 40 years in the industry, we use industry-standard methods and state-of-the-art technology to ensure accurate and reliable appraisals for insurance, estate planning, or personal purposes.
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Custom Jewelry Design
Can I get a custom piece of jewelry designed with Diamond Registry?
Yes, Diamond Registry specializes in creating bespoke jewelry tailored to your unique style and preferences. Our talented designers will work closely with you to bring your vision to life, from initial sketches to the final piece. We use the finest materials and craftsmanship to create stunning, one-of-a-kind jewelry.
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How long does the custom design process take at Diamond Registry?
The timeline for a custom jewelry piece varies based on the complexity of the design.
We will provide a more accurate timeline based on the specific requirements of your project.
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Diamond Education and Buying Tips
What should I consider when buying a diamond?
When buying a diamond, it’s essential to consider the 4Cs: Carat, Cut, Color, and Clarity. These factors determine a diamond’s quality, appearance, and value. Diamond Registry’s experts will guide you through each aspect, providing detailed information and advice to ensure you make an informed decision that balances your preferences and budget.
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Does Diamond Registry offer certified diamonds?
Yes, all diamonds offered by Diamond Registry come with certification from reputable gemological laboratories such as GIA, AGS, or IGI. These certifications ensure the quality and authenticity of the diamonds, giving you peace of mind and confidence in your purchase. We believe in transparency and providing our clients with the most accurate information about their diamonds.
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Sourcing and Purchasing
Can Diamond Registry help me find a specific type of diamond or gemstone?
Absolutely. Over six decades, Diamond Registry has extensive networks and resources to help you source rare and unique diamonds and gemstones according to your specifications. Whether you’re looking for a particular cut, color, or origin, our experts will work diligently to find the perfect stone that meets your criteria.
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How does the purchasing process work at Diamond Registry?
After your consultation, our team will provide you with a selection of options that meet your specified criteria. We will offer detailed information on each option, including the 4Cs, certification, and pricing. Once you make a decision, we will handle the transaction securely and efficiently, as well as arrange for insured delivery of your diamond or jewelry.
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Maintenance and Repairs
Does Diamond Registry offer maintenance and repair services?
Yes, Diamond Registry provides comprehensive maintenance and repair services to keep your jewelry in pristine condition. Our skilled craftsmen offer cleaning, polishing, stone setting, and repairs for all types of jewelry. We use the latest techniques and equipment to ensure the best possible results and extend the life of your cherished pieces.
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How often should I have my jewelry inspected?
It is recommended to have your jewelry professionally inspected at least once a year to ensure its integrity and address any potential issues early. During an inspection, our experts will check for loose stones, wear and tear, and any necessary repairs. Regular inspections can help maintain the beauty and value of your jewelry for years to come.
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Trust and Security
How do I know Diamond Registry’s experts are trustworthy?
Diamond Registry’s team comprises certified gemologists and experienced jewelry professionals with extensive industry credentials and a track record of positive customer testimonials. We are committed to upholding the highest standards of integrity, transparency, and professionalism in every aspect of our business.
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Is my personal information safe with Diamond Registry?
Yes, Diamond Registry takes your privacy and security seriously. We use advanced security measures, including encryption and secure servers, to protect your personal information. We will never share your data with third parties without your explicit consent. Your trust is our top priority, and we strive to maintain the confidentiality of all client information.
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Scheduling and Availability
What are Diamond Registry’s hours of operation?
Our experts are available by appointment from 9:00 am to 6:00 pm, Monday through Friday.. Please contact us to schedule a convenient time for your consultation. We will do our best to accommodate your schedule and find a time that works best for you.
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Does Diamond Registry offer virtual consultations?
Yes, Diamond Registry offers virtual consultations for clients who prefer remote meetings or are unable to visit our physical location. These consultations can be arranged via video call using platforms like Zoom, Skype, or Google Meet. Our experts will provide the same level of personalized service and advice as in-person consultations.
physical location: 580 5th Ave Suite 1200 New York NY 10036 USA
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Expertise and Credentials
What are the qualifications of your experts?
Our CEO, Nissan Perla, is a highly experienced diamond expert and gemologist with extensive knowledge of GIA and AGS certifications. With over six decades of experience in the diamond industry, Nissan Perla is widely recognized as one of the leading diamond experts in the United States.
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Do you have any industry accreditations or affiliations?
Yes, we are members of reputable industry organizations such as the Gemological Institute of America (GIA), the American Gem Society (AGS), and the Jewelers of America (JA). Read more about diamond certifications
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Authoritativeness
Do you have any published articles or educational resources?
Yes, our website features a blog with articles on various topics related to diamonds and jewelry, written by our experts. We also provide educational guides and resources to help customers make informed decisions.
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Have your experts been featured in any media or publications?
Our experts have been featured in leading industry publications and media outlets. You can find links to these features on our In the Press page.
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Trustworthiness
How do you ensure the quality and authenticity of your products?
We source our diamonds and gemstones from trusted suppliers and provide certification from renowned gemological laboratories. Each piece undergoes a thorough inspection before it reaches you.
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Where can I find customer reviews or testimonials for Diamond Registry?
Customer reviews and testimonials can be found on our testimonial page, as well as on our social media profiles and third-party review platforms like Google, Yelp, and Facebook. We encourage you to read the experiences of our satisfied clients and see why Diamond Registry is the trusted choice for diamond and jewelry expertise.
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What is your return and refund policy?
We offer a comprehensive return and refund policy. If you are not satisfied with your purchase, you can return it within 30 days for a full refund, provided it meets our return conditions.
We will refund your money as soon as possible. Note that there`s no refund on harmed gems, diamonds, and jewelry. (We would love to help with needed repairs!)
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Do you offer insurance for jewelry?
Yes, we can assist in arranging insurance for your jewelry through reputable insurance providers to protect your valuable pieces.
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Can I visit your physical location?
Yes, we welcome clients to visit our showroom by appointment. Please contact us to schedule a visit and experience our collections in person.
Office Address: 580 5th Ave Suite 1200 New York NY 10036 USA
Office email: [email protected]
Nissan Perla, the CEO, phone Number: +1-917-539-9007
