:root{--dr-gold:#D4AF37;--dr-gold-light:#FBBF24;--dr-gold-glow:rgba(212, 175, 55, 0.35);--dr-navy-dark:#090E1A;--dr-navy-card:#111A2E;--dr-navy-surface:#18233C;--dr-navy-border:rgba(212, 175, 55, 0.22);--dr-text-white:#FFFFFF;--dr-text-light:#E2E8F0;--dr-text-muted:#94A3B8;--dr-emerald:#10B981;--dr-font-serif:"Playfair Display", "Cinzel", "Cormorant Garamond", Georgia, serif;--dr-font-sans:-apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Helvetica, Arial, sans-serif}#dr-concierge-root{font-family:var(--dr-font-sans);position:fixed;z-index:999999;box-sizing:border-box;color:var(--dr-text-light);line-height:1.5;-webkit-font-smoothing:antialiased}#dr-concierge-root *{box-sizing:border-box;margin:0;padding:0}#dr-concierge-root.dr-pos-bottom-right{bottom:24px;right:24px}#dr-concierge-root.dr-pos-bottom-left{bottom:24px;left:24px}.dr-launcher-btn{width:62px;height:62px;border-radius:50%;background:linear-gradient(135deg,#131E35 0%,#090E1A 100%);border:2px solid var(--dr-gold);box-shadow:0 10px 25px rgba(0,0,0,.5),0 0 20px var(--dr-gold-glow);cursor:pointer;display:flex;align-items:center;justify-content:center;transition:all 0.3s cubic-bezier(.4,0,.2,1);position:relative;outline:none}.dr-launcher-btn:hover{transform:scale(1.06);border-color:var(--dr-gold-light);box-shadow:0 12px 30px rgba(0,0,0,.6),0 0 30px rgba(212,175,55,.5)}.dr-launcher-btn .dr-icon-diamond{width:32px;height:32px;filter:drop-shadow(0 2px 4px rgba(0,0,0,.5));transition:transform 0.3s ease}.dr-launcher-btn:hover .dr-icon-diamond{transform:rotate(6deg) scale(1.05)}.dr-launcher-btn .dr-icon-close{display:none;color:var(--dr-gold);font-size:26px;font-weight:300;line-height:1}#dr-concierge-root.dr-chat-open .dr-launcher-btn .dr-icon-diamond{display:none}#dr-concierge-root.dr-chat-open .dr-launcher-btn .dr-icon-close{display:block}.dr-launcher-pulse{position:absolute;top:-4px;left:-4px;right:-4px;bottom:-4px;border-radius:50%;border:2px solid var(--dr-gold);opacity:0;animation:drPulse 3s infinite ease-out;pointer-events:none}@keyframes drPulse{0%{transform:scale(.95);opacity:.8}50%{transform:scale(1.25);opacity:0}100%{transform:scale(1.3);opacity:0}}.dr-launcher-badge{position:absolute;top:-2px;right:-2px;background:#DC2626;color:#FFF;font-size:11px;font-weight:700;width:20px;height:20px;border-radius:50%;display:flex;align-items:center;justify-content:center;border:2px solid #090E1A;box-shadow:0 2px 6px rgba(0,0,0,.4);animation:drBounce 1.5s infinite}@keyframes drBounce{0%,100%{transform:translateY(0)}50%{transform:translateY(-3px)}}.dr-proactive-bubble{position:absolute;bottom:76px;right:0;width:310px;background:linear-gradient(135deg,rgba(17,26,46,.96) 0%,rgba(9,14,26,.98) 100%);backdrop-filter:blur(12px);border:1px solid var(--dr-navy-border);border-radius:16px;padding:14px 16px;box-shadow:0 16px 36px rgba(0,0,0,.55),0 0 25px rgba(212,175,55,.15);cursor:pointer;opacity:0;transform:translateY(12px) scale(.95);pointer-events:none;transition:all 0.35s cubic-bezier(.34,1.56,.64,1)}#dr-concierge-root.dr-pos-bottom-left .dr-proactive-bubble{right:auto;left:0}.dr-proactive-bubble.dr-show{opacity:1;transform:translateY(0) scale(1);pointer-events:auto}.dr-proactive-header{display:flex;align-items:center;justify-content:space-between;margin-bottom:8px}.dr-proactive-identity{display:flex;align-items:center;gap:8px}.dr-proactive-avatar{width:26px;height:26px;border-radius:50%;background:var(--dr-gold);color:#090E1A;font-weight:700;font-size:13px;display:flex;align-items:center;justify-content:center;border:1px solid rgba(255,255,255,.3)}.dr-proactive-name{font-size:12px;font-weight:700;color:var(--dr-gold-light);letter-spacing:.3px}.dr-proactive-tag{font-size:9px;text-transform:uppercase;letter-spacing:.5px;color:var(--dr-emerald);background:rgba(16,185,129,.12);padding:1px 5px;border-radius:4px;border:1px solid rgba(16,185,129,.25)}.dr-proactive-close{background:transparent;border:none;color:var(--dr-text-muted);font-size:16px;cursor:pointer;padding:2px 5px;border-radius:4px;line-height:1;transition:color 0.2s}.dr-proactive-close:hover{color:var(--dr-text-white)}.dr-proactive-message{font-size:12.5px;color:var(--dr-text-light);line-height:1.45;margin-bottom:10px}.dr-proactive-action{font-size:11px;font-weight:600;color:var(--dr-gold);display:flex;align-items:center;gap:4px}.dr-proactive-action span{transition:transform 0.2s ease}.dr-proactive-bubble:hover .dr-proactive-action span{transform:translateX(3px)}.dr-chat-window{position:absolute;bottom:80px;right:0;width:390px;height:610px;max-height:calc(100vh - 110px);background:var(--dr-navy-dark);border:1px solid var(--dr-navy-border);border-radius:20px;box-shadow:0 24px 60px rgba(0,0,0,.75),0 0 35px rgba(212,175,55,.12);display:flex;flex-direction:column;overflow:hidden;opacity:0;transform:translateY(20px) scale(.96);pointer-events:none;transition:all 0.3s cubic-bezier(.16,1,.3,1)}#dr-concierge-root.dr-pos-bottom-left .dr-chat-window{right:auto;left:0}#dr-concierge-root.dr-chat-open .dr-chat-window{opacity:1;transform:translateY(0) scale(1);pointer-events:auto}.dr-chat-header{background:linear-gradient(180deg,#131E35 0%,#0C1424 100%);border-bottom:1px solid var(--dr-navy-border);padding:16px;display:flex;align-items:center;justify-content:space-between;position:relative}.dr-header-left{display:flex;align-items:center;gap:10px}.dr-header-avatar-wrap{position:relative}.dr-header-avatar{width:38px;height:38px;border-radius:50%;background:linear-gradient(135deg,var(--dr-gold-light) 0%,var(--dr-gold) 100%);color:#090E1A;font-weight:800;font-size:16px;display:flex;align-items:center;justify-content:center;box-shadow:0 2px 8px rgba(0,0,0,.4);border:1.5px solid rgba(255,255,255,.4)}.dr-header-status-dot{position:absolute;bottom:0;right:0;width:11px;height:11px;border-radius:50%;background:var(--dr-emerald);border:2px solid #0C1424}.dr-header-info h3{font-family:var(--dr-font-serif);font-size:14px;font-weight:700;color:var(--dr-text-white);letter-spacing:.5px;display:flex;align-items:center;gap:6px}.dr-header-info p{font-size:10.5px;color:var(--dr-gold);letter-spacing:.3px}.dr-header-actions{display:flex;align-items:center;gap:6px}.dr-btn-icon{background:rgba(255,255,255,.05);border:1px solid rgba(255,255,255,.1);color:var(--dr-text-muted);width:28px;height:28px;border-radius:6px;display:flex;align-items:center;justify-content:center;cursor:pointer;transition:all 0.2s;font-size:15px}.dr-btn-icon:hover{background:rgba(212,175,55,.15);color:var(--dr-gold-light);border-color:var(--dr-gold)}.dr-trust-banner{background:rgba(19,30,53,.7);border-bottom:1px solid rgba(255,255,255,.06);padding:6px 14px;font-size:9.5px;color:var(--dr-text-muted);display:flex;align-items:center;justify-content:space-between}.dr-trust-banner span{display:flex;align-items:center;gap:4px}.dr-trust-banner strong{color:var(--dr-gold-light);font-weight:600}.dr-messages-wrap{flex:1;overflow-y:auto;padding:16px;display:flex;flex-direction:column;gap:12px;background:radial-gradient(circle at 50% 10%,#121A2C 0%,#090E1A 90%)}.dr-messages-wrap::-webkit-scrollbar{width:5px}.dr-messages-wrap::-webkit-scrollbar-thumb{background:rgba(212,175,55,.2);border-radius:4px}.dr-message{display:flex;flex-direction:column;max-width:86%;animation:drFadeIn 0.25s ease forwards}@keyframes drFadeIn{from{opacity:0;transform:translateY(6px)}to{opacity:1;transform:translateY(0)}}.dr-msg-bot{align-self:flex-start}.dr-msg-user{align-self:flex-end}.dr-bubble{padding:10px 14px;border-radius:14px;font-size:12.5px;line-height:1.45;word-break:break-word}.dr-msg-bot .dr-bubble{background:#151F36;border:1px solid var(--dr-navy-border);color:var(--dr-text-light);border-bottom-left-radius:4px}.dr-msg-user .dr-bubble{background:linear-gradient(135deg,#B45309 0%,#D4AF37 100%);color:#090E1A;font-weight:500;border-bottom-right-radius:4px;box-shadow:0 4px 12px rgba(212,175,55,.2)}.dr-msg-time{font-size:9px;color:var(--dr-text-muted);margin-top:3px;padding:0 4px}.dr-msg-bot .dr-msg-time{align-self:flex-start}.dr-msg-user .dr-msg-time{align-self:flex-end}.dr-handover-card{background:linear-gradient(135deg,#132242 0%,#0E172C 100%);border:1px solid var(--dr-gold);border-radius:14px;padding:12px;margin-top:6px;box-shadow:0 8px 20px rgba(0,0,0,.4),0 0 15px rgba(212,175,55,.15)}.dr-handover-header{display:flex;align-items:center;gap:10px;margin-bottom:8px}.dr-handover-photo{width:36px;height:36px;border-radius:50%;object-fit:cover;border:1.5px solid var(--dr-gold)}.dr-handover-title{font-size:11.5px;font-weight:700;color:var(--dr-gold-light)}.dr-handover-subtitle{font-size:10px;color:var(--dr-text-muted)}.dr-handover-actions{display:flex;gap:6px;margin-top:8px}.dr-btn-contact{flex:1;padding:6px 10px;border-radius:6px;font-size:10.5px;font-weight:700;text-align:center;text-decoration:none;cursor:pointer;border:none;display:flex;align-items:center;justify-content:center;gap:4px}.dr-btn-whatsapp{background:#10B981;color:#FFF}.dr-btn-call{background:rgba(255,255,255,.1);color:var(--dr-text-white);border:1px solid rgba(255,255,255,.15)}.dr-typing{display:flex;align-items:center;gap:4px;padding:8px 12px;background:#151F36;border:1px solid var(--dr-navy-border);border-radius:12px;width:fit-content;border-bottom-left-radius:4px}.dr-typing-dot{width:5px;height:5px;border-radius:50%;background:var(--dr-gold);animation:drBlink 1.4s infinite ease-in-out both}.dr-typing-dot:nth-child(1){animation-delay:-0.32s}.dr-typing-dot:nth-child(2){animation-delay:-0.16s}@keyframes drBlink{0%,80%,100%{transform:scale(.6);opacity:.4}40%{transform:scale(1.1);opacity:1}}.dr-suggestions{display:flex;gap:6px;overflow-x:auto;padding:8px 16px;background:rgba(9,14,26,.85);border-top:1px solid rgba(255,255,255,.05);scrollbar-width:none}.dr-suggestions::-webkit-scrollbar{display:none}.dr-chip{white-space:nowrap;font-size:10.5px;padding:5px 10px;border-radius:16px;background:rgba(19,30,53,.8);border:1px solid rgba(212,175,55,.3);color:var(--dr-gold-light);cursor:pointer;transition:all 0.2s;flex-shrink:0}.dr-chip:hover{background:rgba(212,175,55,.15);border-color:var(--dr-gold);color:#FFF}.dr-chat-input-bar{padding:12px 16px;background:#0C1424;border-top:1px solid var(--dr-navy-border);display:flex;align-items:center;gap:8px}.dr-input-field{flex:1;background:#141D33;border:1px solid rgba(212,175,55,.2);border-radius:12px;padding:10px 14px;font-size:12.5px;color:var(--dr-text-white);outline:none;transition:all 0.2s;font-family:inherit}.dr-input-field:focus{border-color:var(--dr-gold);box-shadow:0 0 10px rgba(212,175,55,.25);background:#18233C}.dr-input-field::placeholder{color:var(--dr-text-muted)}.dr-btn-send{width:38px;height:38px;border-radius:10px;background:linear-gradient(135deg,var(--dr-gold-light) 0%,var(--dr-gold) 100%);border:none;color:#090E1A;display:flex;align-items:center;justify-content:center;cursor:pointer;transition:all 0.2s;font-size:16px;font-weight:700}.dr-btn-send:hover{transform:scale(1.05);box-shadow:0 0 12px rgba(212,175,55,.4)}.dr-btn-send:disabled{opacity:.4;cursor:not-allowed;transform:none}.dr-chat-footer{padding:6px 14px;background:#080C17;text-align:center;font-size:8.5px;color:var(--dr-text-muted);letter-spacing:.3px;border-top:1px solid rgba(255,255,255,.04)}@media (max-width:480px){#dr-concierge-root.dr-pos-bottom-right,#dr-concierge-root.dr-pos-bottom-left{bottom:16px;right:16px;left:auto}.dr-chat-window{width:calc(100vw - 32px);height:calc(100vh - 100px);right:0;bottom:74px;border-radius:16px}.dr-proactive-bubble{width:calc(100vw - 48px);right:0}}