May.2000
Jewelers who are worried about web-based jewelry e-tailers stealing their
customers may be able to take a deep breath for now. Both the Wall Street
Journal and New York Times recently wrote that many analysts foresee a shake-out
in the e-tail sector. Two well known sites— Cdnow and Value America (which
used to sell the De Beers Millennium stones)—are in serious trouble, and the
stock prices of all the companies are skidding.
The article says what many have been saying for a while: that these companies’
business models are fundamentally flawed. While e-commerce is still growing at
an impressive rate—higher, even, than expectations—costs are rising at an
even faster rate.
Many of these web sites have not only low margins but huge advertising
budgets, in the tens of millions of dollars, that exceed their overall sales, as
well as venture capitalists who someday are going to demand a return on their
money. Who’s going to pay for all this? Chances are it will be the consumer.
Think about it: If you are going to spend as much as Tiffany on advertising,
you are going to have to charge Tiffany-like prices. After all, these sites are
trying to establish brands. And, brands, as we all know, command premiums.
So eventually, we may see the web sites no longer able to undercut jewelers
on prices. In the end, the e-sellers may not be as scary as they now appear.
The jewelry sites that will survive will be generalists in luxury items, from
watches to scented soaps—because they have a bigger audience and can move a
lot of product in a short time.
In a CNN interview on the subject, The Diamond Registry pointed
out that, according to the U.S. Geological Survey, Angolan diamonds are only 2%
of the world’s production of diamonds. While we certainly agree that diamonds
should not finance these civil wars, diamonds themselves cannot be blamed for
the war any more than money is responsible for it..